Reflexis Systems Inc., a Massachusetts (US)-based retail execution management system implementation company, which boasts of many among Top 250 global retailers as its customers, has implemented Reflexis Task Manager and StoreWalk in 13 weeks at Pantaloon Retail (I) Ltd– the largest muti-products, multi-format, listed retailer of India.
“By implementing Reflexis, we have already seen improvements in customer service and employee productivity through increased visibility into store-level completion and compliance status,” said Ushir Bhatt, CEO of Future Knowledge Services Limited, which is a Future Group company and the services arm for all other Future Group companies. “We are pleased with the scalability of the Reflexis solution, and we anticipate we will realize additional benefits by implementing Reflexis KPI Activator to leverage real-time, metrics-based alerts to respond to problems and opportunities using best practices,” added Bhatt.
“We are delighted to welcome Pantaloon Retail to our growing list of customers, which includes some of the biggest and best-known retailers in the world,” said Prashanth Palakurthi, founder and CEO of Reflexis. “Pantaloon Retail is well-known in India as a fast growing company that provides its customers with a wide range of exceptional products and excellent customer service. We look forward to working with Pantaloon to help drive the company’s growth while improving customer service levels,” added Palakurthi.
Most retailers who have implemented Reflexis have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of merchandising, field, and store management; and increased sales and profitability.
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1 response so far ↓
Anil Dogra // Apr 24, 2009 at 8:36 am
These types of Management Packages would rarely help, in Indian Scenario. Specially the present, developing one. May be, it will help, at a very later stage.
IT is very important. In organized retail, vendor and the seller are partners. They have the same objective. The professionals in-between are facilitators. They also have the same objective, but is prone to varied social, material and emotional reasons. Objective and Absolute training is required. But beyond a certain point, its the Vendor who needs to get partnered.
Vendor should be given the utmost importance. He wants his goods out of the store , as much as the seller .
He should have the authority to see his daily goods movement. He should have the automated intimation facility of the PO , the Good Receipt, the damages, the payments. He needs to be empowered with the ‘business intelligence’ , pertaining to his products and services, through the use of IT.
He should not be a ‘blind’ deliverer of all whats ordered. He should be given the ‘intelligence’ and should share the responsibility. Productivity will increase.
Things should be transparent for the Vendor.
Let me tell you, the corruption in selection of the Vendors, in purchasing etc will end, if this transparency is provided.
The Vendor , if possible should be able to even see his goods on display, at various locations, sitting in the office. The placements etc.
Then the human resource, working in-between, will be more vigilant, will implement the procedures, most ardently, and supervision will become very effective and automatic.
It will take time to do all of the above, but it will become a requirement, specially in India.
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