IndiaRetailBiz

Reliance Industries Limited (RIL), the flagship company of Mukesh Ambani-led Reliance group, has identified retail as one of the five main areas of growth for future. Apart from retail, core areas of conventional energy and hydrocarbons as well as as rural transformation and innovations (like non-woven fibres for wallpaper and paper for currency), have also [...]

Pantaloon Retail, India’s largest multi-format, multi-products, retailer operating across ‘value,’ ‘lifestyle,’ and ‘home retail’ segments is rejigging its ‘customer loyalty programme’ with a view to integrate similar programmes being individually offered by different retail chains. This, according to a mydigitalfc report, will help the group in gaining better understanding about buying behaviour of its [...]

Coimbatore-based Royal Classic Group, which makes Classic Polo brand of men’s apparel and operates 62 retail outlets across the country, despite healthy growth in sales this year, wants to take ’cautious’ approach for its expansion plans. Classic Polo also has a store in Singapore.
“We are cautious because of external conditions,” said R. Sivaram, Executive [...]

“Inflation has made no impact on our growth plan. We are going to open 70 more stores by the end of the current year and will invest Rs 700 crore for the purpose.” Ram Chandra Agarwal, Chairman, Vishal Retail.
Undettered by high inflation, Vishal- the Delhi-based mega markets retail chain has drawn up plans [...]

“A single-player loyalty programme can never have a large base or offer as many rewards as one like i-mint which works by aggregating spends across various categories and the rewards under one umbrella.” — Vijay Bobba, CEO, Loyalty Solutions and Research Ltd.

Customer ‘loyalty’ or customer ‘rewards’ programmes are becoming [...]