IndiaRetailBiz

Nirmalya Kumar is a Professor of marketing; Co-Director, Aditya V Birla India Centre; and Director, Centre for Marketing at London Business School.
Apart from teaching at London Business School, he has also taught at Columbia University, Harvard Business School, IMD (Switzerland), and Northwestern University.
An expert in retailing, Nirmalya Kumar has written more than 35 […]

Sunil Bharti Mittal, CEO, Bharti Group, which has partnered with Wal-Mart– the Bentonville (USA(-based, world’ biggest retailer, for their retail foray into India, through cash and carry route as FDI in multi brand front-end retail is still banned from entering into India, when quizzed by editors of the Sunday Express as whether it was an […]

“Shoppers’ Stop doesn’t want to be rank 1 but grade A. I think the best way to look at business is from the stakeholder’s point of view. We may be in the rank of 4 or 5, but if we are meeting targets set as part of our business plans and generated value, then I […]

The secret of successful retailing is to give your customers what they want.
And really, if you think about it from your point of view as a customer, you want everything:

a wide assortment of good-quality merchandise;
the lowest possible prices;
guaranteed satisfaction with what you buy;
friendly, knowledgeable service;
convenient hours; free parking;
a pleasant shopping experience.

— Sam Walton, Founder Chairman, […]

“There is a tremendous scope for India’s retail growth.”
“There is enough space for six to eight big retail players in India.”
“Sunil is a dear friend. I will work with him to transform Indian retail industry.”
— Mukesh Ambani, Chairman, Reliance Industries Limited.

“This is a historical moment. This is a challenging moment. The market dynamics of the retail business is bound to change.”
— Kishore Biyani, CEO Future Group and Managing Director, Pantaloon Retail India Ltd.
“There are no surprises. It is imminent that the likes of Wal-Mart, Carrefour and Tesco will make entry in India. Next five years […]

“Indian industry has come a long way from austerity to liberal spending, consumption would be the mantra for future growth.”
—Kishore Biyani, CEO, Future Group and Managing Director, Pantaloon Retail India Ltd.
“With 30% of the population under 30 years, malls have emerged as the temples of today.”
—Kishore Biyani, CEO, Future Group and Managing Director, Pantaloon Retail […]

“Companies like TESCO and WAL-MART would contribute to this (indian) economy hugely and keep local companies on their toes. We should welcome TESCO because it’s good for competition, and that’s good for Reliance.”
“Every company has a home market and a foreign market. We are in India, so we get a head start. […]

Design is not just what it looks like and feels like. Design is how it works.
Innovation distinguishes between a leader and a follower.

A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept […]